The First Friday Training Academy

The First Friday training academy is perfectly placed to develop commercial knowledge, technical capability and soft skills in customer, client product or service-based businesses. The academy is a blended learning programme spanning topics from leading change to the retail product lifecycle, and from negotiation skills to influence and impact.

It’s underpinned by the many years of experience and expertise that our team has amassed in commercial and operational roles within many of the UK’s best-known businesses. Our unique insight and understanding have enabled us to create training that educates and engages in equal measure. Many courses are modular so you can pick and choose what’s right for an individual, a team, a department or a division.

Retail basics training

Retail fundamentals training for everyone

Considering a career in buying, merchandising or planning? Or just starting out in a new role? These courses cover the retail basics that are the foundation for success.

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Retail Academy for buyers, merchandisers & planners

Specialist retail training courses

A comprehensive retail training programme to develop the technical skills needed to build knowledge and confidence in buying, merchandising and merchandise planning.

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John Hoerner's Recipes for Retail

Invaluable retail training from a retail veteran

Learn how to be a great retailer from someone who knows. Bite-sized wisdom from one of the most experienced retailers in the world.

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Personal & people development

Develop soft skills to improve hard results

Project management for business managers, leading change, commercial thinking and many other workshops. Our wide range of soft skill and behavioural workshops help people to perform at their peak.

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Change management training

Successfully land your change programme

Business change is always important, and properly implemented, it will make a real difference to how change is embedded and sustained in your organisation.

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50+ Consultants
18 Years experience
100+ Clients

Most popular courses

  • Retail training
    John Hoerner's Retail Recipes

    Based around retail veteran John Hoerner’ s book Recipes for Retail. It covers theories, tips and advice on customers, people, suppliers, stock management, marketing, finance and strategy. Find out more »

  • Understanding retail: The product lifecycle

    Retail fundamentals training for everyone. This course covers the basics of buying, merchandising and planning. Find out more »

  • Merchandise planning

    This training course covers planning sales, stock, markdown and margin, sales phasing, managing intake and open to buy and use of the WSSI. Find out more »

  • Introduction to negotiation skills

    Training which covers the negotiations process, the negotiation objectives, conflict in negotiation and the six-step framework. Find out more »

Any questions?

Get in touch to explore bulk pricing options, or simply find out more Contact us

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Any questions?

If you would like to get in touch, please call or email us
or alternatively, send us a message below

+44 (0)1494 867106
training.academy@firstfriday.biz

First Floor, Fairway House, Rear of 64-68 High Street, Great Missenden, HP16 0AN, UK

Any questions about this course?

If you would like to get in touch, please call or email us
or alternatively, send us a message below

+44 (0)1494 867106
training.academy@firstfriday.biz

First Floor, Fairway House, Rear of 64-68 High Street, Great Missenden, HP16 0AN, UK

Stay up to date

Sign up now to receive the latest academy news, views and special offers